Privacy Policy

At ZC CELLULAR, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, or otherwise interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you visit or use our website, we may collect information that you provide directly to us, including:

• Full name

• Email address

• Phone number

• Billing and delivery address

• Order and purchase information

• Payment-related information

• Information you provide when contacting our customer support

• Information you provide when requesting a return, refund, exchange, or repair service

We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information, pages visited, and general website usage information.

2. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders

• Arrange delivery of purchased products

• Process payments and transactions

• Provide customer support

• Handle returns, refunds, exchanges, and warranty-related requests

• Provide mobile repair services where applicable

• Communicate with you about your orders or enquiries

• Improve our website, products, and services

• Detect and prevent fraud, misuse, or security issues

• Comply with applicable legal and regulatory requirements

• Send promotional communications where you have provided appropriate consent or where otherwise permitted by law

3. Payment Information

Payments made through our website may be processed by third-party payment providers.

ZC CELLULAR does not intentionally store complete payment card details on its own systems. Payment information is handled by the relevant payment provider in accordance with its own privacy and security practices.

4. Shopify

Our online store is powered by Shopify, which provides the technology and infrastructure used to operate our online store.

Shopify may process certain personal information in connection with your use of our website, including information required to process orders, payments, and other store functions.

For more information about how Shopify handles personal information, please refer to Shopify's applicable privacy documentation.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, improve the shopping experience, and support relevant marketing activities where applicable.

You may be able to control or disable certain cookies through your browser settings. Please note that disabling some cookies may affect the functionality of our website.

6. Sharing Your Information

We may share personal information with trusted third parties when necessary to operate our business and provide our services.

These parties may include:

• Payment service providers

• Shipping and delivery providers

• Shopify and technology service providers

• Website analytics and marketing service providers

• Customer support or business service providers

• Government authorities or other parties where required by law

We do not sell your personal information as a business practice.

7. Data Security

We take reasonable measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure. While we take appropriate precautions, we cannot guarantee absolute security of information transmitted through the internet.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

When information is no longer required, it may be securely deleted or anonymized where appropriate.

9. Your Privacy Rights

Subject to applicable South African law, including the Protection of Personal Information Act (POPIA), you may have rights relating to your personal information, including the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of personal information where legally applicable

• Object to or restrict certain processing activities where applicable

• Withdraw consent where processing is based on consent

• Raise a concern or complaint regarding the handling of your personal information

Requests may be subject to applicable legal requirements and verification procedures.

10. Marketing Communications

Where permitted by law, we may send you information about products, promotions, special offers, or other updates.

You can unsubscribe from promotional communications at any time by following the unsubscribe instructions included in the communication or by contacting us.

Please note that you may still receive essential transactional communications, such as order confirmations, delivery updates, or important service messages.

11. Third-Party Websites

Our website may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policies of those websites before providing them with personal information.

12. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent where such consent is required by law.

If you believe that a child has provided us with personal information inappropriately, please contact us so that we can take reasonable steps to address the matter.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.

Any updated version will be published on this page with a revised "Last Updated" date.

14. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have concerns about how your personal information is handled, please contact ZC CELLULAR through our Contact Us page.

We will review and respond to privacy-related requests in accordance with applicable law.